Lenny Lou Collective Permanent Jewelry Policy

Like all fine chains, there is a risk of pulling that may result in breaking. We provide a 30-day chain guarantee to ensure that you have a positive experience with us. If the item breaks within 30 days of welding, we will reattach or replace lost items free of charge, just be sure to reach out to us at hello@lennylou.com within the 30 days.If you need to cut off your bracelet for any reason, please cut where welded ring is located to ensure we can re-weld. When you are ready to have your jewelry reattached, please schedule an appointment or join us at a pop up for a re-weld, free of charge. We do not offer returns or refunds on custom made Lenny Lou Collective jewelry.